Technical Support

Bare-Bone Series 1394/FireWire ,USB (Q & A)

ENQUIRY PAGE

BB-582 Series

A. I have problem with my DV Camcorder in Microsoft Windows 98.

Make Sure your Microsoft windows 98 system is second edition Build 2222 (We recommended to use Microsoft Windows 98 Second Edition or Windows 2000 Professional). Because some DV camcorder does not reconized on Win98. It's Win98 Bugs. Now Microsoft released Windows 98 Second Edition fixed all problem with 1394 device.

B. I use BB-582DV under Windows 98 with JVC DV Camcarder, when install the TI driver but there will be very unstable(Illegal Operation) and also cannot detect(Hardware not find) the DV. How to solve this problem?

Because the Windows 98 first edition have the 1394 compatibly problem. So please update your Windows 98 to Windows 98 Second Edition and install correct version of TI DV driver (V.2.5 or above).

C. Poor Transfer Rate / Drop Frame / Enhancing Capture Performance

1. Make Sure Your System Enabled DMA Mode Transfer

Enabling DMA

Your hard drive may not be able to sustain a high enough data rate to provide a smooth capture of a video stream. The performance of Ultra DMA hard drives is improved if the 'DMA transfer' option is enabled for the drive. This solution should be approached with caution, as not all hard drives support this feature, and they are not compatible with every system. If you are unsure as to whether your system can handle DMA transfers, please contact your hardware manufacturer to verify.

To enable DMA transfer for hard drives under Windows 95 and Windows 98:

1. On the Windows task bar, click Start, then Settings, then Control Panel.
2. Double-click the System icon.
3. Click the Device Manager tab.
4. Find the device name 'Disk Drives', and click this icon. You should see several drives listed. Find 'Generic IDE Disk Type 47.'
5. Highlight this drive, and click the Properties button.
6. Click the Settings tab, and select the DMA control.
7. Click OK to exit this dialog, then click OK to exit the Properties dialog.
8. Restart you computer to enable the changes.

Please note that if your system has a custom device driver for your hard drive, it may not be possible to enable DMA.

To View DMA Mode Enabler Image Click Here

Defragmenting your Hard Disk

To improve the performance of your captures, ensure that your disk drives are defragmented before capturing video. Regularly defragmenting your hard disk will help maintain optimum read and write speeds, which is necessary for capturing at higher data rates.

To defragment your hard disk:

1. Shut down all running programs

2. Launch the Windows 'Disk Defragmenter' program from the Start menu by pointing to Programs >> Accessories >> System Tools >> Disk Defragmenter.

2. Make Sure Your System Performance as Server Role

To View Server Role Enabler Image Click Here

3. Disable All Anti-Virus Programs and Disable All Tray Bar TSR Programs

D. Why is there a 4 Gigabyte File size limit?

If you are using Windows 98 with a FAT32 file system, the largest file size allowed by the operating system is 4 Gigabytes. In DV talk, this equates to about 18 minutes of video. This is not a limitation of the BB-582DV card or of the editing software. DV capture and editing systems costing hundreds of dollars more suffer from the same limitation. Once Windows 2000 ships, users will have the option of using NTFS (NT File System). NTFS allows for virtually unlimited file sizes. Then you will need approximately 30 Gigabytes of storage for one hour of DV. Remember, video quality is always related to file size. The better the quality, the bigger the file. DV is about as good as it gets

E. Can I open the VCD(DAT) and DVD(VOB) files in VideoWave III SE Software?

No. VideoWave does not support VCD's 'DAT' and DVD's 'VOB' files. In addition, many VCD/DVD titles are copy protected and cannot be duplicated or manipulated in any application. But you can try to use 'VCDcutter' software to open and convert to MPG files for editing.

F. I have a Matrox G200 card. If I create an MPEG2 capture template based on 720x480, VideoWave III SE will sometimes crash.

The MPEG encoder within VideoWave will accept only prescribed resolutions as set out on the MPEG specification. Since the Matrox card allows a maximum of 704x480, setting capture to 720x480 will sometimes cause VideoWave to crash.

G. I have a VIA693A Mainboard. I also capture video have the drop frame. How can I tune up the performance?

Some brand name VIA693A have the poor internal transfers rate (For exception our BB-KV23 VIA693A Mainboard have no such problem!) and the display card also effect the video quality, so must check the newest BIOS for update, install the newest VIA's drivers, make sure the HDD DMA mode is operating fine (See Question A).

H. When I finish the MPEG1 (VCD template) files, can I make the own Video CD disc?

Yes. But you must have the CD-R recorder and the CD-R recording software. Such likes Adaptec Easy CD Creator 4.0, VideoPack 4.0 and Ahead Nero Burn, etc. They also supports to make the VCD format files.

I. When I  output the file to my DV Camcorder if it shows 'Unable to Build Transmits Graph', how to solve?

Please check the DV-AVI files (Video format NTSC is 720 x 480 or PAL is 720 x 576 and Audio format is 32KHz or 48KHz) must same as your DV Camcorder setting. Because the default capture audio setting is 32KHz.

J. I still have problem After producing a DV clip, I cannot output back to my PAL camera. I get the error "Unable to build transmit graph."

Many PAL cameras cannot be transmitted to, as they are not designed to work in that fashion. To ensure your camera is capable of sending and receiving video, please contact the camera manufacturer.